On ambiguity and conflict

Further to my last post on a story in the February 06 issue of the Museums Australia mag… The same issue also contains a review of a book on visitor learning at museums, and there is some nice resonance between the two stories, as well as some dissonance.

According to Dr Janette Griffin’s review of Listening in on Museum Conversations by Gaea Leinhardt and Karen Knutson (2004), their research suggests that:

visitors want to know the stance of the museum, but at the same time they engage with conflict in ideas. [In addition,] visitors were “upset by ambiguity in signage but nonetheless engaged by it.” (p.160) However, if information was incomplete or hard to read, visitors became uncomfortable and disengaged.

An exhibition designed to be unsettlingAn exhibition designed to be unsettling.
Photo by Nikolaus.

The spaces a museum leaves for visitors to make their own meaning seem to be both welcome and unsettling. No doubt, as visitors, we are accustomed to museums giving us unequivocal answers, so equivocation can take people out of their comfort zone.

(Discontent would also occur when visitors perceive that a museum is blocking their engagement by withholding information, or by putting it in too small a font size, or on a label that is poorly placed or poorly lit. I can relate to that.)

But isn’t some element of discomfort intrinsic to the process of learning?

How would you respond to a glass-cased peach stone that is, according to the sign, ‘delicately carved with a minute neoclassical scene’ if, when you looked at it, even through a magnifying glass, all you could see was a small broken peach stone?

Personally, I would enjoy such a gentle bewilderment, especially in the context of a Museum of Jurassic Technology. But I cannot imagine this display in the National Museum of Australia. Well – not without an uproar ensuing.

But surely there is a place for ambiguity, indeed for uncertainty, in museum displays, even (or especially?) in national cultural institutions. And do we still need to even ask whether there is a place for contestation?* The research suggests that many visitors think so. Do you agree?

Note

*On the issue of contestation, Fiona Cameron’s research into exhibitions as contested sites is exemplary. See her paper Transcending fear – engaging emotions and opinions – a case for museums in the 21st century published in the Open Museum Journal in September 2003.

The space in between

I’ve just read a paper from the first mostly-online Museums Australia mag. (See the members section of Museums Australia.)

Things in glass orbs

Orbs at the Museum of Jurassic Technology. Photo by Huro Kitty.

I have never been to the Museum Of Jurassic Technology in Los Angeles, but I’ve loved the idea of it since reading Lawrence Weschler’s book Mr Wilson’s Cabinet of Wonder: Pronged Ants, Horned Humans, Mice on Toast, and Other Marvels of Jurassic Technology (1995). It seems to be the kind of place that you could visit again and again without ever exhausting the experience. So it was a great pleasure to read Mark Thomson and Stephen Bowers’ article Strange riches: The Museum of Jurassic Technology (PDF 132kb).

For Thomson and Bowers, the MJT occupies ‘a sort of netherworld between scientific fact and classical fiction, between ambiguity and amazement, speculation and assurance’. That in-between-ness is perhaps central to its appeal, and surely to its success as a space for learning. It is authoritative but at the same time it is playful, so you must decide for yourself how to take it. How refreshing! And how foreign that concept is to most education programs in museums.

Most satisfyingly, when you get to the end of the article, you learn that the authors are Director and Field Researcher respectively of the Australasian Institute of Backyard Studies. Love it.

Folksonomic findability

It is a pet peeve of mine that museums so rarely draw on the knowledge and understanding of visitors to help interpret their collections. Ever since I read Museums and Communities: The Politics of Public Culture,1 I’ve sought out initiatives that facilitate community interaction. In global terms, there are plenty of examples, especially in terms of public programs. But in terms of the core business of museums – collection management, and exhibitions, it remains rare for a museum to involve audiences in the process of making collections meangingful. (Your examples are welcome!)

In the world of the web, though, the story is different. Social software enables visitors to the site to help make the site. And the cultural heritage sector is starting to explore the possibilities.

a tagged imageSteve is a project of a group of seven museums.2 It emerged out of the mismatch between the classification systems of museums and the way users tend to think about collection items. A museum might describe an artwork in terms of the artist’s proper family name. Whereas a visitor might search for an artwork according to how they remember it – its shape, or the fact that a painting had some nice clouds in it.

The Steve people are researching and developing a tool that will enable website visitors to add descriptive tags to any item they are viewing. The tags then join in with the official description of the item, so that the collection takes on a hybrid official and vernacular classification system. And henceforth each item becomes more findable for more people. And more collectively meaningful!

Have a look at, and join in, this wonderful experiment. (You need to register if you want to do some cataloguing.)

circular fabric designorange fabric designBut wait! Here’s another example, closer to home. Our very own Powerhouse Museum invites users to help describe swatches of fabric, dating from the 1890s to the 1920s. You can enter your thoughts on their colour, pattern, mood and/or ‘other facts’.

1. Ivan Karp, Christine Mullen Kreamer, and Steven D. Lavine (eds), Museums and Communities: The Politics of Public Culture, Washington: Smithsonian Institution Press, 1992.
2. Steve stands for Social Terminology Enhancement through Vernacular Engagement.

One mob

Lately, if you’re in or near Nimbin, you’ll see this sticker a lot.

ONE MOB sticker on a car – the text is around an Aboriginal flag superimposed onto a map of Australia

It is a vision of Michael Bayles:

One Mob is a living concept.
It is a way of life that people have lived with in this country,
since the beginning of time.

It is about sharing, caring, honour, integrity, principles and pride.

To make people feel good about who they are,
and the place they come from.

We have called this place home for millions of years,
Now you call this place home.

You have to honour and look after it,
like the first people who called it home,
so it will last another million years.

Through your actions today, you will be an honourable Ancestor
to the children of the future.

You can get a sticker in person from the community-run Nimbin Museum. It’s worth a visit. But don’t worry if you can’t get to Nimbin, you don’t really need the sticker. This vision is livable.